Tutorials

Learn how to use HelloMonkey and check our frequently asked questions.

100 FAQ entries for chatbot training plus 50 additional FAQs organized by category.

Service Overview & Basics

Training Data & Uploads

Technical Specs & Performance

Security & Data Management

Customization & Design

Integrations & Extensibility

Billing & Policies

Onboarding & First Steps

Widget Installation & Website Integration

Troubleshooting

Customer Support & Contact

Tutorials

Top 10 Questions About Getting Started

What exactly is HelloMonkey?

Can I create a chatbot even if I know nothing about AI or coding?

How is HelloMonkey different from ChatGPT?

Will our confidential data be leaked externally?

What file formats can the chatbot learn from?

Can I integrate the chatbot into my website or external channels?

What if the chatbot gives a wrong or hallucinated answer?

Does it support multiple languages?

How much does it cost?

Can I try it for free first?

Service Overview & Basics

What is HelloMonkey's tagline?

What exactly is RAG technology?

Can a non-developer really build a chatbot in 10 minutes?

Can I access the admin dashboard on mobile?

Can individual users (not businesses) sign up?

Training Data & Uploads

Can it recognize text inside image files (JPG, PNG)?

What is the maximum file size per upload?

How many documents can I upload to a single chatbot?

If I delete a trained document, is it immediately removed from the chatbot's knowledge?

How do I know when file training is complete?

Technical Specs & Performance

Which LLM (Large Language Model) engine is used?

How fast are the average response times?

Can I set the chatbot's persona (tone, personality)?

Security & Data Management

Where are the data servers located?

Is there a personal data filtering feature?

Is stored data immediately destroyed when I cancel the service?

Customization & Design

Can I change the chatbot icon and logo to my company's?

Can I change the chat window colors and theme?

Can I set a different welcome message?

Integrations & Extensibility

Does it work with WordPress, Wix, Squarespace, or Shopify sites?

Is webhook functionality supported?

Billing & Policies

What's the biggest difference between free and paid plans?

What payment methods are accepted?

Are there discounts for annual billing?

Can I upgrade or downgrade my plan mid-cycle?

Onboarding & First Steps

What should I do first after signing up?

If I sign up with social login (Google, etc.), can I also log in with email?

If I upgrade from Free to Starter, will my existing data be preserved?

Widget Installation & Website Integration

Where should I paste the chatbot widget script?

I inserted the script but the chatbot icon doesn't appear.

Can I show the chatbot only on specific pages?

Troubleshooting

File upload keeps failing. What should I do?

The chatbot responds in a different language than expected.

The chatbot keeps saying "I don't know." What can I do?

Customer Support & Contact

Where do I report errors while using the service?

What are the tech support team's operating hours?

Where can I find the HelloMonkey Terms of Service?